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Refund Policy

Last updated: April 2026

1. Digital Product Refunds

Since YS STORE provides digital products that are immediately accessible upon purchase, we maintain a strict refund policy to protect our intellectual property and the value of our digital content.

2. Non-Refundable Policy for Digital Products

All sales of digital products are final and non-refundable once purchased and the product has been downloaded or accessed. This is because:

  • Digital products cannot be returned or resold like physical goods
  • Products are immediately available for download after purchase
  • The risk of unauthorized copying or distribution increases significantly after access
  • You should review product descriptions carefully before purchasing

3. Exceptions to Non-Refund Policy

We may consider refund requests in the following exceptional cases:

  • Technical Issues: If you cannot access the product due to our technical error
  • Duplicate Payment: If you were charged multiple times for the same product
  • Product Not Delivered: If the digital product was not delivered after payment confirmation
  • Unauthorized Transaction: If you believe a purchase was made fraudulently

4. Refund Request Process

If you believe you qualify for a refund under the exceptions above:

  1. Contact us within 7 days of purchase with your order confirmation
  2. Provide detailed explanation of the issue
  3. Include any screenshots or evidence supporting your claim
  4. We will review your request and respond within 5 business days
  5. If approved, refunds will be processed to your original payment method within 7-10 business days

5. PayPal Buyer Protection

All payments are processed through PayPal. You may be eligible for PayPal's Buyer Protection if:

  • The product was not delivered as described
  • The product is materially different from the description
  • You can open a dispute through your PayPal account

For PayPal disputes, please contact PayPal directly through your account.

6. Product Guarantee

We stand behind the quality of our digital products. If you're unsatisfied due to a reason not covered by our non-refund policy, we may offer:

  • Store credit for future purchases
  • Access to alternative products of similar value
  • Customer support to help you get the most from your purchase

7. Contact Us

For refund inquiries or to request an exception, please contact:

Email: ywsft30189@gmail.com

WhatsApp: +966 57 930 7121